Our support will often ask for your OS or Operating System.
This is the base of your computer.
It is very easy to determine your OS and it will help our support fix your problems.
There are 4 common operating systems. Apple, Windows 7, Windows 8.1, and Windows 10,
Look at the top left, If it looks similar to this image then your OS is Apple.
Look at the bottom left, If you see a logo like that then your OS is Windows 7.
Look at the bottom left, If you see a logo similar to this logo with no search next to it, then your OS is Windows 8.1
Look at the bottom left, If you see a logo similar to this with a search bar on the right of it, Your OS is Windows 10